HDI offers the industry’s leading certification program for support centers.
Our Solution Support Centers have achieved the prestigious HDI (Help Desk Institute) Certified Support Center award. This award signifies our commitment to excellence, efficiency, and service quality based on the HDI Support Center Standard.
Through this Certification, Canon Solutions America is recognized as providing best-in-class support to our customers. We proved our capabilities through a rigorous audit conducted by HDI that covered all areas of the support function including people, processes, and technology, as well as performance and results. We routinely resolve most customer issues related to solutions via a live, US-based Technical Support Agent, often within only a few minutes. Furthermore, HDI recognized Canon Solutions America's consistently high customer satisfaction results.