Help Desk

When minutes matter, Canon Solutions America is at your service.

With expert assistance from our Solutions Support Center, Canon Solutions America delivers the remote technical support you need to resolve issues quickly—so your critical business systems can return to normal operations as soon as possible.

The Canon Solutions America support team offers:

• Excellent customer care on a national level for customers both large and small.
• Centralized support expertise honed from nationwide experience.
• Help Desk availability from 8:30 AM - 8:00 PM EST, Monday through Friday.
• Consistent response time for all your locations.
• Direct access to vendor-trained application experts.
• Extensive knowledge of workflow and print production.
• Extended HELP DESK support 24/7/365 available.*

About Solutions Support

Canon Solutions America support team members are dedicated to a customer-first mindset. Backed by award-winning products and world-class support facilities, our support personnel make certain that your solution is optimized by overseeing its performance, which allows you to focus on managing and growing your business.

Through thousands of certified field service engineers nationwide, our Service organization utilizes a single “Total Service Process.” Our customers have access to local, regional, and national level engineers ensuring full SLA (Service Level Agreement) compliance, regardless of location. Mobile technology allows our field technicians and industry-certified engineers to handle customer calls quickly and efficiently, helping to minimize your downtime.

We use only the highest quality, genuine Canon parts and supplies designed exclusively for your devices, supported by Canon training documentation and equipment standards.

Solutions Support Center 1-800-355-1385

* Note: 24/7/365 Extended Solutions Support is currently available for uniFLOW, Therefore, IRIS, and IDEAS enterprise solutions only.