May 4, 2017
MELVILLE, N.Y., May 4, 2017 - Canon Solutions America, Inc., a wholly owned subsidiary of Canon U.S.A., Inc. today hosted an exclusive celebratory luncheon at the Burlington, New Jersey facility to honor its Solutions Support Centers in Burlington, NJ and Itasca, IL for successfully passing a renewal audit for the prestigious HDI Support Center Certification. HDI is a part of UBM PLC, and is the global professional association for technical service and support professionals and the premier certification body for the industry. This certification, valid for two years, was first achieved by the Solutions Support Centers in 2015.
To verify the Solutions Support Centers’ compliance with the HDI Support Center Certification Standard, Canon Solutions America successfully underwent a thorough on-site renewal audit. Driven by a core belief in continuous improvement, every support agent, supervisor, and manager in the Solutions Support Centers strived to not only maintain the standards of the HDI Certification, but to exceed the results that merited the 2015 accreditation. Notably, the recent audit did in fact indicate significant improvement in the areas of Customer Satisfaction, Process and Procedures, and Performance – an impressive 12.8% overall score increase from the previous audit.
"We are thrilled to once again present Canon Solutions America with the prestigious HDI Support Center Certification," said Todd Piccuillo, Group Services Sales Director, HDI and ICMI. "The recertification demonstrates Canon Solutions America's sincere commitment to excellence, efficiency, and service quality conveyed by the HDI Certification Standards."
During the celebratory luncheon, certification recipients shared insight on the influence the 2015 certification had on the Support Center's service practices that led to this year's extraordinary audit results. In addition, a tour of the Solutions Support Center was offered to lend an inside peek into the customer support facility and team.
"HDI Certification is a noteworthy component of Canon Solutions America's continuing commitment to our customers," said James Sharp, executive vice president, Professional Services, Canon Solutions America. "This recognition of our Solutions Support Centers is a natural complement to our technical delivery services and proves our dedication to providing best-in-class, comprehensive support to our customers."
For more information about the HDI Support Center Certification program, contact HDI at 800.248.5667, or visit www.ThinkHDI.com.
Founded in 1989, HDI is the first membership association and certification body created for the technical support industry. Since then, HDI has remained the source for professional development by offering the resources needed to promote organization-wide success through exceptional customer service. In other words, we help professionals in service management better serve customers. We do this by facilitating collaboration and networking, hosting acclaimed conferences and events, producing renowned publications and research, certifying and training thousands of professionals each year, and connecting solution providers with practitioners. Learn more at www.ThinkHDI.com. HDI is organized by UBM plc. UBM is the largest pure-play B2B Events organizer in the world. Our 3,750+ people, based in more than 20 countries, serve more than 50 different sectors. Our deep knowledge and passion for these sectors allow us to create valuable experiences which enable our customers to succeed. Please visit www.ubm.com for the latest news and information about UBM.
Canon Solutions America provides industry leading enterprise, production, and large format printing solutions, supported by exceptional professional service offerings. With the technology offerings of the Canon and Océ brands, Canon Solutions America helps companies of all sizes improve sustainability, increase efficiency, and control costs through high volume, continuous feed, digital and traditional printing, and document management solutions. A wholly owned subsidiary of Canon U.S.A., Inc., Canon Solutions America is headquartered in Melville, N.Y. and has sales and service locations across the U.S. For more information on Canon Solutions America, please visit csa.canon.com.
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