HDI Certified for Exceptional Technical Support


HDI offers the industry’s leading certification program for support centers.


Our Solution Support Centers have achieved the prestigious HDI (Help Desk Institute) Certified Support Center award. This award signifies our commitment to excellence, efficiency, and service quality based on the HDI Support Center Standard.

Through this Certification, Canon Solutions America is recognized as providing best-in-class support to our customers. We proved our capabilities through a rigorous audit conducted by HDI that covered all areas of the support function including people, processes, and technology, as well as performance and results. We routinely resolve most customer issues related to solutions via a live, US-based Technical Support Agent, often within only a few minutes. Furthermore, HDI recognized Canon Solutions America's consistently high customer satisfaction results.

HDI Certified Support Center

Related Items

Canon Solutions America, Inc., a wholly owned subsidiary of Canon U.S.A., Inc. today hosted an exclusive celebratory luncheon at the Burlington, New Jersey facility to honor its Solutions Support Centers in Burlington, NJ and Itasca, IL for successfully passing a renewal audit for the prestigious HDI Support Center Certification.

Read full press release

Canon Solutions America, Inc., hosted an exclusive celebratory luncheon in honor of its Solutions Support Center achieving HDI Support Center Certification.

Read full press release

Canon Solutions America, Inc., today announced that its Solutions Support Center has achieved HDI Support Center Certification. HDI is a part of UBM Tech, a division of UBM LLC, and is the global professional association for technical service and support professionals and the premier certification body for the industry. HDI offers the industry’s leading certification program for technical support centers.

Read full press release