We are dedicated to providing you with unparalleled service and support. Throughout every aspect of your solution, our team of highly trained professionals has one goal – helping you maximize your investment and enhance your core business. Whether we are integrating a solution into your existing workflow or designing one from scratch, you can rely on our Professional Services team for implementation, training, continuing support, and Help Desk services. Whenever you need it, we are here to help and support your business.
Our Solution Analysts review and assess every application work process and document workflow and make recommendations for optimization. We support best-in-class solutions for every customer, regardless of their size.
Our print media specialists work with paper manufacturers to ensure our customers have a broad range of compatible media to use in Canon equipment.
Canon offers a full line of document management software solutions. We support these products with a specialized team of document management consultants focused on customer workflow optimization. We provide end-to-end document workflow solutions that optimize your work processes and automate essential document activities.
Canon Solutions America Production Analysts offer a wide array of consulting services to help customers assess, improve and implement standardized color managed workflows that address their unique color requirements.
Remote training and support professional services can decrease downtime, reduce risk, and ensure faster recovery from any disaster.
Canon Solutions America provides extensive project management services. Our highly trained and experienced project managers help you become more productive, competitive, and cost-efficient. We begin with a needs analysis, create a vision that includes specific technology recommendations, and prepare a results-oriented statement of work (SOW) and implementation plan. We build, implement, and deploy the solution, and we are committed to meeting all project timelines. As you get up and running, our team provides training, results monitoring, and support as required.
We make sure the project starts off on the right foot. Our solutions are the whole package – and that package starts with developing a comprehensive plan to best meet your desired goals. Our highly skilled consultants ensure your equipment and systems are configured for your specific business requirements and delivered and installed correctly.
We put the right team in place for your project’s unique needs. For more complex implementations, we have a team of professionals certified in Project Management who take full responsibility for managing the associated risks. Our project managers use well-established methods, to lead you from needs analysis to project coordination through completion. They employ best practices to create a customized project plan, based on your needs.
Our state-of-the-art customer call management system allows for fast call routing and proactive call placement. We take a progressive approach to support calls, focusing on having as many issues as possible resolved over the phone at the outset, reducing downtime and increasing customer satisfaction. Our Help Desk staff also includes software engineers available during business hours to answer your inquiries on software products.
Our imageWARE Remote servers monitor device activity and can even proactively dispatch service personnel. With this powerful tool, we can predict problems, notify you of updates, and deploy service — all from behind the scenes.
We measure each and every area of service performance, based on key criteria for each department. Our support personnel are held accountable for their clients’ overall satisfaction.
These stringent performance standards and the commitment to our continuous improvement process drive us to the highest levels of customer satisfaction. To that end, we confidently offer our Customer Satisfaction and Service Performance Guarantees.
Our Solution Support Centers have achieved the prestigious HDI (Help Desk Institute) Certified Support Center award. Read more
Canon Solutions America support team members have a customer-first mindset. Backed by award-winning products and world- class support facilities, our support personnel make certain that your solution is optimized. We manage the performance of the solution, allowing you to focus on managing and growing your business.
Through the thousands of certified field service engineers nationwide, we partner with our Service organization using a single "Total Service Process." Our customers have access to local, regional, and national level engineers, ensuring full SLA (Service Level Agreement) compliance regardless of location. Secure mobile technology allows our field technicians to handle customer calls quickly and efficiently, minimizing downtime.
We use only the highest quality, genuine Canon parts and supplies designed exclusively for your devices, supported by Canon training documentation and equipment standards.
We believe that professional training is integral to helping you make the most of the full function and capabilities of your solutions, helping you realize the maximum benefit from your technology investment.
Through a nationwide network of certified training professionals, we deliver a full suite of web-based and hands-on training. It’s aimed at helping end users adapt to the new solution and get up to speed quickly. Our goal is to ensure that you reach maximum productivity and operational efficiency from day one.
Every organization is different, so we offer various methods of training and education; you can determine the way that is best suited for you. We will work with you to develop a customized program for your needs. We’ll design it specifically to make sure users are comfortable with our products and services.