As a national company with hundreds of locations across the country, Canon Solutions America has nearly 6,000 employees, each having his or her own set of files and records for the Human Resources department to manage. The Melville, NY headquarters had dedicated areas for all the paper files that needed to be stored. As such, finding a specific document could be very time consuming.
Human Resources associates would typically search through several filing cabinets for multiple files after receiving requests for documents. These files had to be scanned one by one, creating several PDF documents in the process. In addition to simple file maintenance, an ongoing need to identify files that could be sent to storage and those that needed to be extracted from storage would add significant time to the associates’ workload due to the manual process, as well as incurring significant costs to the company.