Canon's IDEAS is an unprecedented document management system for automotive dealer Fixed Operations. The Scanless Automatic Filing Engine (SAFE™) enables dealers to capture, index, validate, and store repair order and warranty claim documentation directly from various sources. It helps dealers manage information required by their respective OEMs without the costs and inefficiencies associated with printing and scanning documents. With IDEAS, dealers can transform their paper-intensive operations into an information-intensive environment.
Work on vehicles, not on papers
Canon’s Intelligent Dealer Electronic Archiving System (IDEAS) with SAFE technology enables service technicians to prepare the often numerous OEM-required documents for each Repair Order (RO) digitally. That means there’s no need to print them and walk the entire RO document set to a service advisor. A paperless system eliminates the need to run around looking for documents. It also reduces the need for printers, ink and toner, scanners and shredders.
Minimize OEM chargebacks for incomplete audit information
SAFE technology helps you keep complete and accurate repair records. All warranty and RO documentation is automatically validated to ensure all information required by an OEM is present. Only then is a repair order closed and committed to the archive. With IDEAS, you can retrieve documents required for a multi-VIN audit in minutes, not hours or days. Any authorized person can access documents associated with an RO from anywhere in the dealership.
Minimizing your print environment helps increase security. Handling documents and storing them manually can put customer information at risk. Archiving customer information digitally helps limit the dealership’s risks from unauthorized disclosure.
Save on printing, scanning, and shredding
Let’s face it, with the amount of ink and paper you use and the cost of maintenance and support for your devices, printing can get expensive. In addition to lowering cost, minimizing your dealership’s frequency of printing has many advantages. They include waste reduction, ensuring customer and dealership-sensitive information remains secure, and environmental benefits.
Transitioning to a paperless business process can produce a very impressive ROI. Overall, IDEAS reduces labor costs incurred managing paper instead of repairing vehicles, scanning documents for archive filing and retrieving them, searching for missing documents, and responding to a warranty audit.
Without paper files, you don’t have to absorb shredding expenses.
All in all, a paperless workflow that eliminates costs associated with paper handling and cuts labor costs is a win for OEMS, dealers, and customers.
Keep information secure, make compliance easier
SAFE technology lets you create protocols to modify, file, and archive ROs, diagnostic forms, and other supporting documents, all electronically.
Save money on storage
It’s so easy to fill up internal space to store documents that most dealers rely on off-site facilities for storage. There are fees for storage of all the bankers’ boxes as well as for retrieval of documents. The bill can run to thousands of dollars a year.
With IDEAS, you can cancel the rental storage. You can also convert on-site space once dedicated to file storage into revenue-generating activities. You might add showroom or service bay expansion, or retail space for selling aftermarket products and OEM accessories, and free up your staff to sell and fix cars and take care of customers. All documents are available immediately and on demand.
Stop putting customers on hold
Happy customers tend to be loyal customers, so improving and sustaining a positive customer experience is critical. With IDEAS, you can increase customer turn by as much as 10 minutes per car. Also, because your service process is more efficient, you improve the chance of getting a vehicle in and out on the same day. As a result, you can reduce the need for loaner cars and cut down on customer frustration.
REAL-TIME SERVICE INTELLIGENCE
With IDEAS, when customers call in to find out the status of their vehicle repair, you won’t have to put them on hold. An advisor refers to the service advisor’s screen in IDEAS to respond to the customer inquiry right away.