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Our customers have chimed in. When it comes to Canon Solutions America’s Service team, the feedback is overwhelmingly positive. We thank our valued customers for trusting us and taking the time to respond to our service surveys.
With a dedicated team that goes the extra mile, every day for you, we couldn’t be happier that you recognize our efforts.
Device Cleaning for a Safe Environment
As businesses everywhere adapt to the changing landscape, Canon Solutions America is here to provide you with the unparalleled support you have come to count on. We understand that maintaining your machine is of critical importance in today’s dynamic environment. While we are always committed to supplying excellent service, we appreciate that our customers may want to take their own precautions.
That’s why we want to prepare you with proper cleaning procedures to maintain your device. Please view our Device Cleaning Guide for further direction.
Exceptional service and support
supplied by expert technicians
Maximize your equipment performance with Canon Solutions America's complete service program. Our state-of-the-art remote device management systems enable us to benchmark, track, and analyze the performance of your device to support optimal productivity. Always with an eye toward the future, we continue to make significant investments in logistic systems, regional parts warehouses, and computer modeled technician inventories to provide you with the highest quality of service and support to ensure your ultimate satisfaction.
During this period of social distancing, the first-class service expected from the Canon Solutions America service team has been retooled and reinforced with the use of Help Lightning technology. This application, which merges two real-time environments together, combines local and remote video streams for instant, interactive help sessions to support your efficiency and safety.
By providing extensive training for our dedicated field and support professionals, we ensure that all Canon Solutions America technicians are certified in the products and software they support. Our trusted service technicians are factory-trained on Canon equipment as well as the network support systems and software that drive our sophisticated technology. Additionally, these professionals participate in ongoing skill enhancement and development training to provide you with the highest quality of service possible. No matter the circumstances, our certified professionals are here for you.
Canon Solutions America provides first-rate service and technical support throughout the U.S. A comprehensive web of service professionals supports our growing base of customers throughout the nation’s major metropolitan areas. Beyond these regions, a network of trusted Canon-authorized service companies is available to support you, ensuring nationwide technical service coverage is available wherever and whenever you need us.
Canon Solutions America utilizes only genuine Canon parts and supplies designed exclusively for your devices to help enhance the quality and performance of your Canon equipment. This protocol is your best assurance against equipment damage and possibly voiding your equipment warranty with non-Canon parts. Implementing genuine Canon parts helps you to experience longer machine life, higher yields, superior performance, and minimal malfunctioning, while on the path toward achieving the highest quality output.
Additionally, we continuously keep an eye on sustainability, utilizing environmentally-conscious revitalized parts, when and where necessary, to support your service process. Backed by a talented team of top-notch internal engineers and processed in the U.S., we confidently fulfill your service needs with sustainable parts that exceed all of today’s unique standards.
Content Delivery System
Automated firmware updates are available to help optimize uptime and minimize on-site service visits. As new firmware is released, your device will automatically update during off-peak hours. As with the updates that you are already familiar with for your smartphones, PCs, or tablets, these updates help keep your device in optimal condition.
Device Management Tools
Canon Solutions America ensures the highest level of customer satisfaction by offering
quick and easy online access to everything you need to manage your account.