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Exceptional service and support provided by expert technicians

Maximize your equipment performance with Canon Solutions America’s complete service program. Our state-of-the-art remote device management systems enable us to benchmark, track, and analyze the performance of your device to ensure optimum productivity. We make significant investments in logistic systems, regional parts warehouses, and computer modeled technician inventories to provide you with the highest quality of service and support to ensure your ultimate satisfaction.

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Certified Professionals

Through extensive training for our field and support professionals, we ensure that all Canon Solutions America technical employees are certified in the products and software they support. Our service technicians are factory-trained on Canon equipment as well as the network support systems and software that drive our sophisticated technology. Additionally, they participate in ongoing skill enhancement and development training to provide you with the highest quality of service.

Nationwide Coverage

Canon Solutions America is dedicated to providing first-rate service and technical support throughout the United States. A comprehensive web of service professionals supports our growing base of customers in major metropolitan areas. Beyond these regions, a network of Canon-authorized service companies is available to support you, ensuring nationwide technical service coverage wherever you need us.

HDI Certified

Canon Solutions America is recognized for providing best-in-class support to our customers by receiving the prestigious HDI (Help Desk Institute) Certified Support Center award which signifies our commitment to excellence, efficiency, and service quality.

Genuine Equipment

We use only genuine Canon parts and supplies designed exclusively for your devices to enhance the quality and performance of your Canon equipment. This is your best assurance against equipment damage and possibly voiding your equipment warranty with non-Canon parts. Using genuine Canon parts helps you to experience longer machine life, higher yields, superior performance, minimal malfunctioning, and achieve the highest quality output.

Content Delivery System

Automated firmware updates are available to help optimize uptime and minimize onsite service visits. As new firmware is released, your device will automatically update during off-peak hours. Similar to the updates that you are already familiar with for your smart phones, PCs, or tablets, these updates help keep your device in optimal condition.

Jim Hamilton

“Service on production digital print devices is sometimes a very personal kind of thing. You want to have a service technician who you can trust. And I have seen that in talking with Canon Solutions America customers, they have very close relationships with those folks. And yet as you go to the next generation of the technology it is becoming even more reliable.”

- Jim Hamilton, Keypoint Intelligence - InfoTrends

Device Management Tools

Canon Solutions America ensures the highest level of customer satisfaction by offering quick and easy online access to everything you need to manage your account.

For Enterprise equipment

For Canon and Océ brand large/wide format and production printing equipment