Professional Services

Application Consulting

Our Solution Analysts review and assess every application work process and document workflow and make recommendations for optimization. We support best-in-class solutions for every customer, regardless of their size.

Print Media Consulting

Our print media specialists work with paper manufacturers to ensure our customers have a broad range of compatible media to use in Canon equipment.

Document Workflow Consulting

Canon offers a full line of document management software solutions. We support these products with a specialized team of document management consultants focused on customer workflow optimization. We provide end-to-end document workflow solutions that optimize your work processes and automate essential document activities.

Color Workflow Consulting & Training

Canon Solutions America Production Analysts offer a wide array of consulting services to help customers assess, improve and implement standardized color managed workflows that address their unique color requirements.

Total Color Management Professional Services

Remote Training and Support Services

Remote training and support professional services can decrease downtime, reduce risk, and ensure faster recovery from any disaster.

Remote Training and Support Services Brochure

Inkjet Business Strategy and Education Services

Print service providers need more than leadership technology in today’s market. To facilitate business expansion and to migrate to high-speed inkjet, they need a strategic business plan and a well prepared sales force that is capable of articulating the value proposition associated with migrating traditional offset to a digital world. To achieve this, Canon Solutions America is pleased to offer a business development service through a partnership with Keypoint Intelligence, InfoTrends.

Building Your Inkjet Business Strategy Data Sheet

Education Your Sales Force Data Sheet

Production Professional Services

Whether we are integrating a solution into your existing workflow or designing a new one from scratch, our Professional Services team is here to help provide a smooth transition to your new solution so you can begin achieving results. We understand that one size may not fit all and have therefore developed a comprehensive suite of Professional Services that can be tailored to meet your business requirements.

Professional Services Brochure

We Ensure Smooth Implementation, Every Time

We make sure the project starts off on the right foot. Our solutions are the whole package – and that package starts with developing a comprehensive plan to best meet your desired goals. Our highly skilled consultants ensure your equipment and systems are configured for your specific business requirements and delivered and installed correctly.

We put the right team in place for your project’s unique needs. For more complex implementations, we have a team of professionals certified in Project Management who take full responsibility for managing the associated risks. Our project managers use well-established methods, to lead you from needs analysis to project coordination through completion. They employ best practices to create a customized project plan, based on your needs.

Continuous support to onboard new applications

Given that the transition to inkjet print technology is a big investment, it’s important to partner with a company that can support you for the long haul. Our consultative approach will provide you with the proper knowledge and tools that can help you avoid mistakes and ramp up your operations faster, thereby putting you on the road to profitability even more quickly.

Through a scheduled 30-, 60-, and 90-Day Check-up after equipment installation, our Professional Services Team is available to gauge progress and identify workflow needs as they emerge or change. An Annual Check-up enables a yearly workflow assessment of how application, equipment, software, and processes have evolved over time and how to optimize them to make this investment an ongoing success for you. Lastly, through a consulting program, called Project 360, we perform a discovery of how workflow is currently being done and present new ways of completing work in a more timely and cost-efficient way, with a goal to attract new business and grow print volumes on existing Canon equipment.

Download Project 360 Datasheet
Download PrintMailPro Case Study

Our Experts Implement Your Plan

Canon Solutions America provides extensive project management services. Our highly trained and experienced project managers help you become more productive, competitive, and cost-efficient. We begin with a needs analysis, create a vision that includes specific technology recommendations, and prepare a results-oriented statement of work (SOW) and implementation plan. We build, implement, and deploy the solution, and we are committed to meeting all project timelines. As you get up and running, our team provides training, results monitoring, and support as required.

Rely on Our Advanced Support Center

Our state-of-the-art customer call management system allows for fast call routing and proactive call placement. We take a progressive approach to support calls, focusing on having as many issues as possible resolved over the phone at the outset, reducing downtime and increasing customer satisfaction. Our Help Desk staff also includes software engineers available during business hours to answer your inquiries on software products.

Our imageWARE Remote servers monitor device activity and can even proactively dispatch service personnel. With this powerful tool, we can predict problems, notify you of updates, and deploy service — all from behind the scenes.

We measure each and every area of service performance, based on key criteria for each department. Our support personnel are held accountable for their clients’ overall satisfaction.

These stringent performance standards and the commitment to our continuous improvement process drive us to the highest levels of customer satisfaction. To that end, we confidently offer our Customer Satisfaction and Service Performance Guarantees.

Nationwide Strength and Coverage

Canon Solutions America support team members have a customer-first mindset. Backed by award-winning products and world- class support facilities, our support personnel make certain that your solution is optimized. We manage the performance of the solution, allowing you to focus on managing and growing your business.

Through the thousands of certified field service engineers nationwide, we partner with our Service organization using a single "Total Service Process." Our customers have access to local, regional, and national level engineers, ensuring full SLA (Service Level Agreement) compliance regardless of location. Secure mobile technology allows our field technicians to handle customer calls quickly and efficiently, minimizing downtime.

We use only the highest quality, genuine Canon parts and supplies designed exclusively for your devices, supported by Canon training documentation and equipment standards.

Certified Professionals Conduct Custom Training Programs

We believe that professional training is integral to helping you make the most of the full function and capabilities of your solutions, helping you realize the maximum benefit from your technology investment.

Through a nationwide network of certified training professionals, we deliver a full suite of web-based and hands-on training. It’s aimed at helping end users adapt to the new solution and get up to speed quickly. Our goal is to ensure that you reach maximum productivity and operational efficiency from day one.

Every organization is different, so we offer various methods of training and education; you can determine the way that is best suited for you. We will work with you to develop a customized program for your needs. We’ll design it specifically to make sure users are comfortable with our products and services.

Inkjet Business Strategy and Education Services

Print service providers need more than leadership technology in today’s market. To facilitate business expansion and to migrate to high-speed inkjet, they need a strategic business plan and a well prepared sales force that is capable of articulating the value proposition associated with migrating traditional offset to a digital world. To achieve this, Canon Solutions America is pleased to offer a business development service through a partnership with Keypoint Intelligence, InfoTrends.

Building Your Inkjet Business Strategy Data Sheet

Education Your Sales Force Data Sheet