Metrics Drive Results1
Service is a key element for organizations who run efficiently. It’s what keeps business moving.
To gauge the effectiveness of the Canon Solutions America Service team, we utilize Confirmit, a platform which delivers direct consumer insight straight to us. This helpful feedback allows us to make smarter, more informed decisions, and to take swift action within areas that are most essential to our customers.
Following any service call, we provide our customers with a post-service survey which allows them to thoroughly provide feedback on their overall experience. From there, our service team examines and analyzes these results to institute modifications so that we can ensure continued success.