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Metrics Drive Results1

Service is a key element for organizations who run efficiently. It’s what keeps business moving.

To gauge the effectiveness of the Canon Solutions America Service team, we utilize Confirmit, a platform which delivers direct consumer insight straight to us. This helpful feedback allows us to make smarter, more informed decisions, and to take swift action within areas that are most essential to our customers.

Following any service call, we provide our customers with a post-service survey which allows them to thoroughly provide feedback on their overall experience. From there, our service team examines and analyzes these results to institute modifications so that we can ensure continued success.

 

NPS is calculated based on responses to a single question:

"How likely are you to recommend this company to a friend or colleague?"

Net Promoter Score is a number from -100 to 100. Scores higher than 0 are typically considered “good”. Scores above 50 are excellent.

Learn more about NPS

1Based on data accumulated from July 2019 through September 2021.

Canon Solutions America Service score1 is

80

 

Customer Experience

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Customer Experience