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Customer Support

Customer Support from Canon Solutions America

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Customer Support from Canon Solutions America

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With Expert, Professional Assistance From Our Solutions Support Center,

Canon Solutions America helps to deliver the remote technical support required to resolve your issues quickly, allowing your critical business systems to return to normal operations as soon as possible.

Contact professionals in one of three ways:

  • myCSA portal - a secure account management portal provides a simple and convenient solution to managing your devices. It’s a self-service utility available 24 hours a day, 7 days a week that provides an efficient way to handle day-to-day functions from any smart device.
  • Phone or email – if you prefer more traditional support alternatives, feel free to reach out to our team at the various numbers or emails below.
 
 

Managing Your Account is Straightforward and Easy

Upon enrollment, you can take advantage of the many features of myCSA such as submitting meter reads, placing service requests, ordering supplies under contract or for purchase, Auto Toner enrollment options, and retrieving account information. This flexibility and control let’s you get the service you require 24 hours a day, 7 days a week.

Meter Reads

Workplace Technologies & Services: 800-631-2228 option 4*1
Large Format Solutions: 877-587-1645 option 1
Production Print Solutions: 877-587-1645 option 1

Service Calls

Our state-of-the-art call management system and expert technicians will help to support your constant productivity. Many of the issues you encounter can be resolved seamlessly over the phone, helping to reduce downtime. Call us at 800-355-1385 or submit a request through myCSA.

myCSA Login

 

myCSA FEATURES

  • Complimentary secure 24/7 account management portal.
  • Anywhere, anytime access from any smart device.
  • Seamlessly submitting service requests.
  • Easily entering meter reads.
  • Viewing and downloading invoices.
  • Access to order billable consumables for select supplies and parts through the Shop site.
  • Enhanced reporting and tracking for supply orders.
  • Improved customer support with an expanded FAQ section and contact information.
  • Accessing supportive online training.

myCSA DEDICATED SUPPORT

With the power of myCSA, you can save time by requesting service for equipment quickly and easily online. You can also reach our dedicated customer service team by contacting us via the options below:

Phone: 855-355-2365
Email: mycsa@csa.canon.com

 

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eLearning
Online Training

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Providing convenient, flexible web-based training
on the myCSA portal and select Canon devices.

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Drivers and Downloads

Locate the support, drivers, and downloads needed for your specific product.
 

Supplies

The key to completing a successful project is starting with the proper supplies. With Canon Solutions America, you have access to genuine supplies that are engineered to work with your equipment.