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Coronavirus (COVID-19) Update

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Message from Sam Yoshida, Vice Chairman; Canon Solutions America, Inc.

March 18, 2020

Dear Valued Customer,

We’re experiencing an extraordinary moment in our country and around the globe – an instance where day-to-day activities and routines, both within our personal and professional lives, have been altered. As we all know, the current situation with COVID-19 (known as the coronavirus) is fluid, and we all, rightfully, share a collective apprehension. And, like you, we’re entirely focused on safety.

Just as Canon Solutions America provides you with innovative tools to help your organization thrive in an era of digital transformation, we’re equally as committed to protecting and safeguarding those who we work with daily. To combat any risks associated with COVID-19, we’ve provided our employees, both in our offices and at our customers’ locations, with guidance and advanced protocols for maintaining health and safety.

That’s why we want you to be aware of some institutional modifications to upcoming service requests you place. As always, if you have an issue or require assistance with your device, we’ll be there, taking all precautions possible, while ensuring we respect your work environment and employees’ safety. Moving forward, all Canon Solutions America service technicians will utilize gloves upon entering a facility. This detailed process will begin with wiping down all contacted equipment with alcohol. Once the service is completed, our technicians will once again sanitize the equipment upon departure.

Our goal is to keep our entire community healthy and informed, no matter where our employees or associates are conducting business. We know that everyone has the same concerns, and we are heartened by the actions that have been taken by our colleagues and customers as we all work through this together.

Canon Solutions America continues to diligently work with our parent company, Canon U.S.A., Inc., and our vendor and supply networks as it relates to best practices, mitigating risk, and addressing any potential supply chain issues resulting from this event. We take immense pride in our dedication and attention to detail. With policies and procedures in place, we’re prepared to provide the tremendous Canon Solutions America experience you have come to expect.

The epicenter of our company’s corporate philosophy of “kyosei” is living and working together, harmoniously, into the future. This outlook continues to guide us, as always.

We very much appreciate your patience and your loyalty during this highly sensitive period.


Shinichi “Sam” Yoshida
Vice Chairman
Canon Solutions America, Inc.


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