Service

Device Cleaning for a Safe Environment

As businesses everywhere adapt to the changing landscape, Canon Solutions America is here to provide you with the unparalleled support you have come to count on. We understand that maintaining your machine is of critical importance in today’s dynamic environment. While we are always committed to supplying excellent service, we appreciate that our customers may want to take their own precautions.

That’s why we want to prepare you with proper cleaning procedures to maintain your device. Please view our Device Cleaning Guide for further direction.

Device Cleaning Guide

Certified Professionals

By providing extensive training for our dedicated field and support professionals, we ensure that all Canon Solutions America technicians are certified in the products and software they support. Our trusted service technicians are factory-trained on Canon equipment as well as the network support systems and software that drive our sophisticated technology. Additionally, these professionals participate in ongoing skill enhancement and development training to provide you with the highest quality of service possible. No matter the circumstances, our certified professionals are here for you.

Nationwide Coverage

Canon Solutions America provides first-rate service and technical support throughout the U.S. A comprehensive web of service professionals supports our growing base of customers throughout the nation’s major metropolitan areas. Beyond these regions, a network of trusted Canon-authorized service companies is available to support you, ensuring nationwide technical service coverage is available wherever and whenever you need us.

Genuine Equipment

Canon Solutions America utilizes only genuine Canon parts and supplies designed exclusively for your devices to help enhance the quality and performance of your Canon equipment. This protocol is your best assurance against equipment damage and possibly voiding your equipment warranty with non-Canon parts. Implementing genuine Canon parts helps you to experience longer machine life, higher yields, superior performance, and minimal malfunctioning, while on the path toward achieving the highest quality output.

Additionally, we continuously keep an eye on sustainability, utilizing environmentally-conscious revitalized parts, when and where necessary, to support your service process. Backed by a talented team of top-notch internal engineers and processed in the U.S., we confidently fulfill your service needs with sustainable parts that exceed all of today’s unique standards.

Content Delivery System

Automated firmware updates are available to help optimize uptime and minimize on-site service visits. As new firmware is released, your device will automatically update during off-peak hours. As with the updates that you are already familiar with for your smartphones, PCs, or tablets, these updates help keep your device in optimal condition.