Contacting Software Support Center by Phone or Email
Whether you prefer to communicate over the phone or by email, we are flexible in delivering support to optimize your productivity, providing timely answers to your questions.
In United States: 1-800-662-2966, Option 2
In Canada*: 1-888-459-5542 for Software Support
In Mexico*: 01 800 800 0623 for Service and Technical Support
Hours: Monday through Friday, 7 a.m. to 7 p.m. Central Time
*Customers outside of the U.S. who do not have access to our toll free numbers can dial our local number:
(630) 351-2900 x6010
Send us an email and include all of the information listed below. Please be as detailed with your description as possible, including the steps you have already taken to assess and/or solve the problem.
Before Calling or Emailing
Please include the following information in your email or have it ready if contacting us by phone:
- Your Support ID
- Your machine model number and serial number
- The title(s) and revision number(s) of the software you are using
- The type of computer and operating system on which the software is installed
- The exact wording of any error message(s)
In addition, when calling please arrange to have a telephone within easy reach of the affected PC and your device. In describing a problem with software, please be as specific as possible. For example, it will help us to know what steps you have already taken to diagnose the problem, whether this has occurred previously, whether an error message was displayed, and whether you have made any changes (upgrades, registry edits, installations, etc.) to your system since its purchase.